Hotel City and other games going offline.

Announcement from the Playfish Team

1. My Empire, Hotel City, Who Has The Biggest Brain?, Geo Challenge, Word Challenge and Bowling Buddies are being retired

On September 30, 2011, Playfish will be taking My Empire, Hotel City, Who Has The Biggest Brain?, Geo Challenge, Word Challenge and Bowling Buddies offline and those games will no longer be available for play. We apologize for this unfortunate news and for any inconvenience it will cause, especially to those who are currently playing those games.

2. Why are these games being retired?

Regretfully, those games are no longer performing at a level at which we can continue to support them. As such, we made a decision to reallocate development resources to other Playfish games to ensure a continuation of the best gameplay experience possible. Playfish deeply values all of its game players and is dedicated to offering the most fun and engaging experiences across all of our current and future titles. 

3. When will these games be taken offline?

Starting September 30, 2011, My Empire, Hotel City, Who Has The Biggest Brain?, Geo Challenge, Word Challenge, and Bowling Buddies will no longer be available to play on Facebook.

4. Who will this affect?

Only players of My Empire, Hotel City, Who Has The Biggest Brain?, Geo Challenge, Word Challenge, and Bowling Buddies will be affected. Players of other Playfish games will not be affected in any way.

5. What if I have an existing balance of Playfish Cash or game-specific currency (Empire Cash, Hotel Cash)?

You will still be able to continue to spend your game-specific currency in Hotel City and My Empire, but you will not be able to purchase more. You will need to spend it by September, 30.

If you still have a Playfish Cash balance, you can convert it using the Playfish Cash Converter in game. But remember, if you choose to convert in My Empire Cash or Hotel Cash, you must spend it before September, 30.

If you have additional questions, please contact Playfish Customer Service by completing a support request (click here).
**If you still have game currency, you can try going there to get a refund, since even if you spend up the currency or not, the game will still be shut down.
6. What will happen to the forums for these games?

Playfish will keep each game's forum live for the foreseeable future to give players a chance to check out and join other forums.

7. Where can I find more information and help?

If you have additional questions, please contact Playfish Customer Service by completing a support request (Click Here).